SideSwipeWe at Mythora Studios ("the Company/Side Swipe/We/Us") are committed to protecting the privacy and security of your personal information. Your privacy is important to us and maintaining your trust is paramount.
This Privacy Policy explains how we collect, use, process and disclose information about you. By using our website/app and affiliated services, you consent to the terms of our privacy policy ("Privacy Policy") in addition to our Terms of Use. We encourage you to read this Privacy Policy regarding the collection, use, and disclosure of your information from time to time to keep yourself updated with the changes & updates that we make to this Policy.
This Privacy Policy describes our privacy practices for all websites, products and services that are linked to it. However, this policy does not apply to those affiliates and partners that have their own privacy policy. In such situations, we recommend that you read the privacy policy on the applicable site. Any capitalized terms not defined hereunder shall hold the same definition as provided under the Terms of Use.
1. Information We Collect
The following information is collected by or on behalf of SIDE SWIPE.
1.1 Information You Provide Us
When you start using the App Services, we ask you to provide certain information as part of the registration process, and in the course of your interaction with the App. We collect this information through various means and in various places through the App Services, including account registration forms, contact us forms, or when you otherwise interact with us, including at customer support.
At the time of registration, we ask for the following personal information:
- Name (First Name, Last Name);
- Mobile Number;
- Email ID;
- PAN (Permanent Account Number), collected strictly for the purpose of KYC (Know Your Customer) verification, as required for the services offered on the App.
We never ask for any sensitive information such as credit/debit card numbers, expiry dates, CVV/secure codes, net-banking passwords, or UPI PINs.
Pursuant to the services consumed by You from time to time, we may seek additional information required for KYC compliance or regulatory purposes, including address, other government identification numbers or documents. You may choose to provide such information if you wish to use these services provided by the App.
1.2 Information Created When You Use Our App Services
We collect information relating to your use of our website/app through the use of various technologies. This includes transaction details related to your use of our services, including the type of services requested, and other related transactional information. Further, when you visit our website/app, we may log certain information such as your IP address, browser type, mobile operating system, manufacturer and model of your mobile device, geolocation, preferred language, access time, and time spent. We will also collect information about the pages you view within our sites and other actions you take while visiting our website/app.
From time to time, during your use of the App Services, SIDE SWIPE may require access to certain additional information such as SMS & contact details. Prior to accessing any such information, explicit consent shall be sought from the User. Please note that we only read transactional or promotional SMS and do not open, access, or read any personal SMS.
We also maintain records of Users who contact us for support, for the purpose of responding to such queries and other related activities. We do not provide this information to any third party without your permission or utilize the same for any purposes not set out hereunder.
1.3 Information We Collect From Third Parties
We may, with your consent, request certain third parties to provide information about you to further personalize your experience on our website/app, and to provide certain services that cannot be accessed by all users of the website/app.
We may receive additional information about you, such as information to help detect fraud and safety issues, from third-party service providers and/or partners (including KYC verification agencies), and combine it with information we already have about you.
2. How We Use the Information We Collect
We may use, store, and process personal information to (1) provide, understand, improve and develop the App Services, (2) create and maintain a trusted and safe environment on SIDE SWIPE (including complying with legal and KYC obligations and our policies), and (3) provide, personalize, measure, and improve our products & services.
2.1 Providing, Understanding & Improving App Services
Any information provided by a User will be used solely for creating and updating your Account, completing KYC verification, and processing your transaction(s), or for any other purposes for which you have granted access to such information, based on your interaction with the SIDE SWIPE App.
To enable such processes, we may share information (including PAN details for KYC) with authorized third parties, such as KYC verification partners, financial institutions, or government authorities involved in fulfilment of regulatory requirements.
We may use the information collected to perform internal operations necessary to provide our services, including troubleshooting software bugs, conducting data analysis, testing and research, and monitoring usage and activity trends.
2.2 Safety, Security and Resolution of Issues
We may use personal information to create and maintain a safe environment and to detect and prevent fraud, spam, abuse, security incidents, and other harmful activity.
We use the information we collect (including recordings of customer support calls) to assist you when you contact our customer support services, to investigate and resolve your queries, and to monitor and improve our customer support responses. Certain interactions may involve calls or online chats, which we may monitor or record for staff training, quality assurance, or as evidence of a transaction.
We implement reasonable physical, administrative, and technical safeguards to protect your personal information, including your PAN and KYC details, from unauthorized access, use, and disclosure. We encrypt all sensitive personal information when transmitted over the internet.
2.3 Sharing & Disclosure of Data with Third Parties
As required by law, we may be required to disclose your personal information, including KYC and transactional information, to relevant authorities. In some cases, when we believe disclosure is necessary to protect our rights or the rights of others, or to comply with a judicial proceeding, court order, or legal process, we will share such information pursuant to a lawful request from law enforcement or regulatory agencies.
You agree and consent to receive all communications at the mobile number provided, even if this mobile number is registered under the DND/NCPR list under TRAI regulations, and for that purpose, you authorise the Company to share/disclose information to third-party service providers, affiliates, group companies, or their authorised agents.
We may disclose information that identifies you at an individual level to other affiliate entities and partners that are not acting as our suppliers or business partners, only with your prior consent. For the sake of clarity, Side Swipe does not sell or lease such information.
Subject to your express permission, information about you may be used for marketing purposes. This consent is voluntary, and you may opt out at any time by following the unsubscribe instructions in any communication, or by contacting us directly at contact@thesideswipe.com.
Side Swipe does not deliver third-party online advertisements on the website/app, but we may advertise our own activities on other platforms. During your use of the App, you may come across links to third-party websites/apps not affiliated with Side Swipe; we are not responsible for their privacy practices or content.
3. Account/KYC Data Deletion
We provide all Users the option to request deletion of their KYC information or the complete account through the support section on the Side Swipe App. Following such a request, we delete all related information, including profile information, PAN/KYC data, transaction details, referral details, and Google OAuth sessions, that we are not otherwise required to retain.
In certain circumstances, we may be unable to delete your account, such as where there is an outstanding dispute, unresolved claim, or pending regulatory obligation. Upon resolution, the information will be immediately deleted and cannot be recovered thereafter. We may retain certain information where necessary for legitimate business interests, such as fraud prevention, or to fulfil legal and regulatory obligations (including KYC record-keeping requirements).
Users also have the option to request account deactivation, which temporarily blocks access to the Side Swipe App until a re-activation request is sent to contact@thesideswipe.com.
4. Cookies
We use data collection devices such as "cookies" on certain parts of the App to help analyze App Services, user interaction, measure promotional effectiveness, and promote trust and safety. Cookies are small files placed on your device that assist us in providing the App Services.
We also use cookies to allow you to enter your password less frequently during a session, and to help curate Services more targeted to your interests. You are free to decline cookies if your device permits, although certain features may then be unavailable and you may be required to enter your password more frequently.
5. Changes to Privacy Policy
Side Swipe reserves the right to change this policy from time to time. Any changes shall be effective immediately upon posting of the revised Privacy Policy. We encourage you to periodically review this page for the latest information on our privacy practices.
6. Privacy Questions and Access
If you have questions, concerns, or suggestions regarding our Privacy Policy, please contact us at contact@thesideswipe.com. In certain cases, you may have the ability to view or edit your personal information online. If your information is not accessible online and you wish to obtain a copy of information you provided, or believe it is incorrect and would like it corrected, please contact us.
Before providing any information or correcting inaccuracies, we may ask you to verify your identity and provide other details to help us respond to your request. We will contact you within 30 days of your request.
7. Notifications and Communication
By agreeing to these Terms and Conditions, you expressly consent and authorize us, our affiliates, and authorized service providers to communicate with you through SMS, RCS, WhatsApp, email, push notifications, or any other electronic or digital means, for the purpose of providing transactional updates, service information, account-related alerts (including KYC status), and promotional or marketing communications related to the app and its services.
All communications shall be in compliance with applicable laws, including the Telecom Commercial Communications Customer Preference Regulations (TCCCPR), the Information Technology Act, 2000, and any other applicable data protection or privacy regulations.
You may opt out of receiving promotional or marketing communications at any time by following the unsubscribe instructions provided in such communications, or by contacting our customer support at contact@thesideswipe.com. However, certain transactional, KYC-related, or service-related communications are essential for the operation of your account and cannot be opted out of.