Delete Your Account

You can ask us to delete your SideSwipe account, or only your KYC data, at any time. There are two ways to do it.

1. From inside the app

Open the SideSwipe app, go to Support, and raise a request to delete your account or your KYC information. This is the fastest route because your identity is already verified by your signed-in session.

2. By email

Send a request to contact@thesideswipe.com from the email address registered on your account, with the subject Account deletion request. Include your registered name and mobile number so we can locate the account.

3. What gets deleted

Once the request is processed, we delete the data we are not otherwise required to keep, including:

• Profile information — name, email address and mobile number
• PAN and other KYC data
• Saved card references (card name or bank, type, and last four digits where you added them)
• Order and transaction history linked to your account
• Referral records
• Your Google OAuth session and login link
• Support tickets and their attachments

4. What we may retain, and for how long

Some records cannot be removed immediately. We may retain limited information where we are legally required to, or where it is necessary for fraud prevention and record-keeping — for example KYC records that Indian regulations require us to preserve, and records tied to an outstanding dispute, unresolved claim or pending payout.

Where a dispute or claim is open, deletion is completed once it is resolved. Retained regulatory records are held only for the period the applicable law requires, and are then deleted. Deleted data cannot be recovered.

5. Deactivation instead of deletion

If you would rather pause your account than delete it, ask for deactivation. That blocks access to the app while keeping your data, and you can reactivate later by writing to contact@thesideswipe.com.

6. More information

Section 3 of our Privacy Policy describes account and KYC data deletion in full. Our Terms of Service cover account suspension and closure.